1. How to contact us?
2. What is our return policy?
3. What is our shipping policy?
4. Why do we need to verify your address?
5. Do you combine shipping?
6. Do you allow local pickups?
1. How to contact us?
At best1deals.com we strive to provide the best, and most prompt customer service.
We are proud of our live human customer support, and hope you will be able to find a solution to any inquiry or problem you might incur. Please contact us any time through the following media:
Call us Toll free at: 877-439-4293
E-mail us 24/7: Technical, site support, or any general inquiry: support@best1deals.com
For product pricing and quotes: sales@best1deals.com
For any comments, testimonials or feedback please e-mail to: feedback@best1deals.com
2. What is our return policy?
Product return
We will accept returns of non defective or damaged items within 14 business days, for a refund of the item value only.
You must contact us prior returning an item for further instructions; otherwise we cannot guarantee proper refund processing. Defective Products
Defective products can be returned within 10 business days after item was received by the customer.
We recommend contacting the product manufacturer for technical support prior returning the product.
Each return is examined and tested by our quality control team.
In case that the product is not defective, a 15% restocking and repackaging fee will apply prior refund of the item value only..
3. What is our shipping policy? All our items are shipped via USPS or DHL Ground service within 1-3 business days after payment is received.Shipping & Handling charges are for the continental US only. Bidders from Alaska , Hawaii , Puerto Rico , and the US Virgin Islands must contact us for a shipping quote BEFORE buying. Expedited shipping is available upon request; please call TOLL FREE 877-439-4293.In case of any problem with your order, one of our customer service representatives will contact you promptly.
4. Why do we need to verify your address?
For fraud prevention purposes, if your billing and shipping addresses are different, we must verify your shipping address. Please contact the bank that issued your credit card and have your shipping address listed as an alternate address in that bank's memo field. Please make sure your credit card issuer bank's phone number is correctly listed in your account information.
5. Do you combine shipping?
We combine shipping costs for multiple purchases, please contact us for combined rates on multiple listings purchases via e-mail to ebay@best1deals.com or call TOLL FREE 877-439-4293
6. Do you allow local pickups?
Local pickups are available upon request for selected items only.
Pickups are available at our Brooklyn NY warehouse.
Please note: by choosing to pickup the item you will not be charged shipping costs, but a pickup handling fee will apply.
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